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Residential emergency plumbing

Emergency Plumbing Help, One Step at a Time

Take a breath. You do not need to diagnose this before you call. Tell us what you can safely see, and we will help you understand the situation, confirm current availability, and explain the next step before you decide on repairs.

Call (405) 313-9034

First things first

Make the area safer, if you can.

Only do what you can without entering standing water, touching wet electrical equipment, or standing beneath a sagging ceiling.

  • If water is spreading and you can reach a known shutoff from a dry area, turn off the nearest fixture valve or the home's main water supply. Do not force a stuck valve. Call your water utility if the water must be shut off at the meter.
  • If water is coming through a ceiling, move people and pets away. Do not stand beneath or puncture a bulging or sagging area, and do not touch nearby lights, switches, outlets, or appliances.
  • For a sewer backup, stop flushing toilets and stop using sinks, showers, the dishwasher, and the washing machine. Keep children and pets away and avoid contact with wastewater.
  • For no hot water or a leaking water heater, do not open the unit or remove a panel. Stay away from water near gas or electrical controls.
  • If you smell gas or hear hissing, leave immediately. Do not use phones, switches, flames, or anything that could create a spark while inside. From a safe distance, call 911 and your gas utility before calling NexGen.

You are not overreacting

Call when something cannot safely wait.

You do not have to decide whether the problem is bad enough. Tell us what you are seeing, and we will help you sort out the next step.

  • Water is actively flowing, dripping, or spreading where it should not be
  • A pipe has burst or a leak cannot be safely isolated
  • Sewage or wastewater is backing up into a sink, tub, shower, toilet, or floor drain
  • The home suddenly has no usable hot water, especially if the water heater is leaking
  • A toilet, sink, or other fixture is overflowing and will not stop

What happens after you call

You will know what happens next.

You do not need to solve anything on the call. The goal is to understand what is happening, reduce immediate risk, and make the next step clear.

  1. Tell us what you are seeing. Share where the problem is, what is happening now, and anything you have already done. You do not need plumbing terms or a diagnosis.
  2. Confirm the safest next step. We will ask about active water, sewage, gas, and electrical concerns, then discuss current availability.
  3. Understand the plumbing before choosing a repair. If service is scheduled, we inspect the visible conditions, explain what can be confirmed, and identify anything that needs more checking.
  4. Hear the practical options. We explain what each option addresses, what may be temporary, and whether larger follow-up work needs a documented scope.
  5. Choose how to move forward. We complete the repair scope you approve and explain what was done and any next steps.

We will help you understand the situation.

You only need to show or tell us what is happening. We will separate what can be confirmed from what still needs checking.

  • What can be confirmed after inspection and what still needs further checking
  • What needs attention now and what may be able to wait
  • Whether temporary isolation is needed before the full repair scope is clear
  • What each practical repair option addresses
  • What needs your approval before repair work moves forward

Questions homeowners ask

Clear answers for a stressful moment.

Do I need to know what is wrong before I call?

No. Tell us where the problem is, what changed, whether water is still moving or backing up, and anything you can safely see, hear, or smell. We will ask the next questions and inspect the plumbing before recommending a repair.

Water is coming through the ceiling. What should I do right now?

Move people and pets away from the wet or sagging area. Avoid nearby lights, switches, fans, outlets, and appliances. If you already know where a safe water shutoff is and can reach it from a dry area, turn off the water. Leave the area and call 911 if there is immediate electrical or structural danger.

Should I shut off the water to the whole house?

If one fixture is leaking and you can safely reach its shutoff, that may contain the problem. If water is spreading and you know where the home's main shutoff is, turn it off from a dry, safe area. Do not force a stuck valve or enter standing water to reach one.

Can we use another sink or toilet while sewage is backing up?

No. Stop flushing, running faucets, showering, and using the dishwasher or washing machine until the backup is assessed. More water can add to the backup. Keep people and pets away from wastewater.

We have no hot water. Is that an emergency?

No hot water can still be urgent for your household. Call to describe what is happening and confirm current availability. If the water heater is leaking, you smell gas, or water is near electrical parts, keep away from the area and address safety first.

What should I do if I smell gas or hear hissing?

Leave immediately. Do not use a phone, flip a switch, light a flame, or use anything that could create a spark while inside. From a safe distance, call 911 and your gas utility. Contact NexGen only after the immediate danger has been addressed.

How soon can someone get here?

Availability changes with current calls and the situation. Call NexGen directly at (405) 313-9034, describe what is happening, and we will tell you what we can confirm.

Will you explain the problem before recommending a repair?

Yes. We start with what you are seeing, inspect the plumbing, and explain what can be confirmed before discussing repair options. If more testing or temporary isolation is needed first, we will explain why.

You do not have to diagnose this on your own.

Tell us what you are seeing. We will help you understand the situation, confirm current availability, and talk through the safest next step before repair decisions are made.

Call (405) 313-9034