GAS LINE REPAIR
If you smell gas or suspect an active leak, leave the home or affected area immediately. From a safe location, call 911 first. Then call Oklahoma Natural Gas at (800) 458-4251. Contact NexGen only after the immediate hazard has been addressed and the property is safe for repair work.
ACTIVE GAS ODOR
Leave immediately. From a safe location, call 911 first. Then call Oklahoma Natural Gas at (800) 458-4251.
Do not remain inside trying to locate the source. Do not use switches, electronics, flames, an automatic garage door, or a nearby vehicle. Remain away until emergency responders or the gas utility say it is safe to return.
Contact NexGen only after the immediate hazard has been addressed and the property has been released for repair work.
AFTER THE AREA IS SAFE
These contact options are for customer-owned gas piping repair after the immediate hazard has been reported and the property is safe.
IF YOU SMELL GAS
A suspected natural gas leak can create a fire or explosion hazard. Do not remain inside the home trying to locate the source.
Call 911 first. Then call Oklahoma Natural Gas at (800) 458-4251. Remain away until emergency responders or the gas utility say it is safe to return. Contact NexGen only after the immediate hazard has been addressed and the property has been released for repair work.
AFTER THE AREA IS SAFE
NexGen becomes involved after an immediate gas hazard has been reported, the property is safe to enter, and customer-owned piping requires inspection or repair.
The location and ownership of the affected piping must be confirmed before repair responsibility can be determined.
RESPONSIBILITY
The gas utility, the homeowner, a licensed plumber, and an appliance technician may each be responsible for different parts of the system. Responsibility can vary by utility, property, and the location of the problem.
The gas utility controls its distribution system, meter equipment, and any piping or components that remain under utility ownership. NexGen does not repair, operate, disconnect, or restore utility-owned equipment.
Customer-owned piping may include gas lines, branch piping, shutoff valves, fittings, and approved connections serving the home or individual appliances. NexGen can evaluate this piping when it falls within the repair scope and local requirements.
A problem inside a furnace, range, dryer, fireplace, generator, or other gas appliance may require an appliance technician, HVAC contractor, electrician, or manufacturer-authorized service provider. NexGen’s gas line service focuses on the piping, valves, fittings, and approved supply connections.
NexGen will confirm that the affected piping is within our repair scope before proposing work.
THE REPAIR PROCESS
A utility shutoff or failed inspection usually begins a specific sequence. The affected piping must be identified, repaired, tested, and approved before service can be restored.
Provide any utility tag, failed pressure-test result, inspection notice, appliance location, or description of where the suspected problem was identified.
The technician evaluates the accessible piping, shutoff valves, fittings, appliance branches, exterior lines, and visible conditions related to the reported problem.
NexGen explains which section appears to require repair, whether concealed or underground piping must be reached, and whether permitting, testing, or inspection applies.
The technician completes the authorized work on the customer-owned piping and prepares the repaired system for any required pressure test or inspection.
Depending on the repair and local requirements, the system may need a pressure test, permit inspection, utility release, or another approval before gas service can be restored.
Gas service must remain off until all required repairs, tests, inspections, and utility conditions have been satisfied.
BEFORE SERVICE RETURNS
A completed piping repair does not always mean the gas can be turned back on immediately. The requirements depend on why service was shut off, where the repair occurred, and the rules that apply to the property.
A repaired gas piping system may require a pressure test to confirm that the tested section holds the required pressure without loss.
Some gas piping repairs require a local permit before inspection or utility restoration can occur.
A city or authority having jurisdiction may need to inspect the completed repair and approve the piping before service is restored.
When the utility has shut off service, the utility or another authorized party determines when its service can be restored. NexGen does not turn utility service back on without the required authorization.
NexGen will explain which steps apply to the repair and what must happen next.
ACCESS REQUIREMENTS
Some gas piping is exposed and accessible. Other piping is concealed behind finished surfaces or buried outside. Any required access should be based on the known location of the affected line, test findings, and the repair that must be completed.
Before access or excavation begins, NexGen will explain why it is needed and what piping the work is intended to reach.
Drywall, paint, cabinetry, flooring, concrete, landscaping, and other finish restoration are not included unless they appear in the written repair scope.
WHAT WE ARE REPAIRING
Gas piping delivers fuel to the appliance. The appliance then uses that fuel through its own valves, ignition components, burners, controls, and internal systems. These are separate repair categories.
These are examples of internal appliance problems. They are not presented as NexGen gas line repair services.
If the piping is operating correctly and the problem is inside the appliance, a different qualified service provider may be required.
Questions
Leave the home or affected area immediately. Do not use electronics, operate switches, light a flame, open or close an automatic garage door, or start a nearby vehicle. From a safe location, call 911 first. Then call Oklahoma Natural Gas at (800) 458-4251. Contact NexGen after the area has been made safe and customer-owned piping requires repair.
Not for an active gas odor or suspected immediate leak. Leave the area. From a safe location, call 911 first. Then call Oklahoma Natural Gas at (800) 458-4251. NexGen can become involved after the immediate hazard has been addressed and piping repair is required.
NexGen does not repair or operate utility-owned meters, distribution piping, or other utility equipment. We can evaluate customer-owned gas piping when it falls within our repair scope.
Share the utility tag or notice with NexGen. The customer-owned piping may need inspection, repair, pressure testing, permit approval, city inspection, or utility release before service can be restored.
NexGen can evaluate customer-owned piping, shutoff valves, fittings, and approved supply connections serving an appliance. Problems inside the appliance may require a different qualified service provider.
A pressure test may be required after certain repairs, after a utility shutoff, or when requested by an inspector or authority having jurisdiction. NexGen will explain whether testing applies to the specific repair.
Permit and inspection requirements depend on the repair location, scope, and local jurisdiction. When they apply, the required approval must be completed before gas service can be restored.
Gas restoration depends on who shut off the service and what approvals are required. When the utility controls restoration, the utility or another authorized party must approve and restore service. NexGen does not restore utility service without authorization.
Only when the damaged piping is concealed or underground and must be reached for testing or repair. NexGen will explain why access is needed before the work proceeds.
Some accessible repairs may be completed during the first visit. Other jobs require permits, materials, excavation, pressure testing, inspection, or utility coordination before the system can return to service.
If the gas utility, fire department, inspector, or another qualified provider has shut off or tagged the line, share the affected location and any notice provided. NexGen can evaluate the customer-owned piping and explain the repair, testing, access, and approval steps.
If you currently smell gas, leave the area immediately. From a safe location, call 911 first. Then call Oklahoma Natural Gas at (800) 458-4251. Do not call NexGen until the immediate hazard has been addressed and the property is safe.
AFTER THE AREA IS SAFE
